TERMS OF SERVICE

Last updated: August, 2, 2026

OVERVIEW

This website and online store are operated by Avenue d’élégance B.V., trading as Wendy Buiter. Throughout these Terms of Service, the terms “Wendy Buiter”, “we”, “us” and “our” refer to Avenue d’élégance B.V.

These Terms of Service govern your access to and use of our website, online store and related services, including the purchase of artworks, limited editions, jewellery, accessories and other products offered by us (collectively, the “Services”).

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to offer our products and Services to you. Purchases made through this website are agreements directly between you and Wendy Buiter, not between you and Shopify.

By accessing our website, using our Services or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree with these terms, you should not use the Services.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer law.

SECTION 1 — BUSINESS INFORMATION

The seller is:

Avenue d’élégance B.V., trading as Wendy Buiter
Email: hello@wendybuiter.com
Telephone: +31 (0)6 525 22 113
Registered address: Zalmhaventoren 1, 3016 DA Rotterdam
Rotterdam, the Netherlands
Dutch Chamber of Commerce number: 92463436
VAT number: NL866058060B01

SECTION 2 — ELIGIBILITY AND ACCOUNTS

By using the Services, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the Services with the permission and supervision of a parent or legal guardian.

When creating an account or placing an order, you must provide information that is accurate, current and complete. You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

You may not transfer, sell, assign or license your customer account to another person.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.

SECTION 3 — PRODUCT INFORMATION

We take reasonable care to present product descriptions, dimensions, materials, edition details, colours, photographs and prices as accurately as possible.

However, the appearance of colours and surface details may vary depending on your screen, device settings, lighting conditions and display calibration. Hand-painted, hand-finished and handmade products may also display minor variations in colour, brushwork, texture, placement and finish. These variations are inherent to the artistic and handmade nature of the work and are not necessarily defects.

Measurements are approximate unless expressly stated otherwise.

Product photographs may include frames, styling objects, furniture or decorative accessories that are not included with the product unless expressly stated in the product description.

We may update product descriptions, specifications and availability when reasonably necessary. Changes will not affect an order already accepted by us unless required by law or agreed with you.

SECTION 4 — ORIGINAL ARTWORKS AND LIMITED EDITIONS

Original artworks are unique works unless expressly stated otherwise.

Limited-edition artworks may be produced in a predetermined and restricted edition. The applicable product description will state the edition size, format and other relevant characteristics.

Where applicable, a limited-edition artwork may be:

• signed by the artist;
• individually numbered;
• accompanied by a Certificate of Authenticity;
• recorded in the artist’s archive; and
• permanently closed when the stated edition has sold out.

An edition number does not represent a guarantee of financial appreciation, investment performance or future resale value. Statements concerning rarity, provenance or collectability should not be interpreted as financial or investment advice.

Copyright and all other intellectual-property rights in an artwork remain with the artist or relevant rights holder unless expressly transferred in a separate written agreement. Purchasing a physical artwork does not transfer copyright or grant the right to reproduce, publish, commercialise, alter or create derivative works from it.

SECTION 5 — MADE-TO-ORDER, PERSONALISED AND HAND-FINISHED PRODUCTS

Certain artworks and products are produced, completed, customised or hand-finished after an order has been placed. These may include Atelier Canvases, commissioned works, personalised products, bespoke dimensions and selected limited editions.

Estimated production times are stated on the relevant product page or communicated separately. Production and delivery dates are estimates unless we expressly agree to a fixed deadline in writing.

Because these products require individual studio time and handwork, minor variations may occur between the product image and the delivered work. Such variations form part of the individual character of the artwork.

Where a product is made to your specifications or clearly personalised, the statutory right of withdrawal may not apply to the extent permitted by applicable law. This exception will be identified clearly before you place the order.

A product is not automatically excluded from the right of withdrawal merely because it is described as “made to order”. The legal exception applies only where the relevant statutory conditions are satisfied.

SECTION 6 — ORDERS

Products displayed on the website constitute an invitation to place an order and not a binding offer by us.

By submitting an order, you make an offer to purchase the selected products. After placing an order, you will receive an automated confirmation acknowledging receipt. This acknowledgement does not necessarily mean that your order has been accepted.

A purchase agreement is concluded when we expressly accept your order, confirm that it is being processed or dispatch the product, depending on the circumstances.

We may decline or cancel an order on reasonable grounds, including:

• a product being unavailable;
• an obvious pricing or product-information error;
• suspected fraud or unauthorised payment;
• restrictions relating to delivery location;
• an order exceeding stated purchase limits; or
• a reasonable belief that the order is intended for unauthorised commercial resale.

If we cancel an order after receiving payment, we will refund the amount paid using the original payment method unless otherwise agreed.

Please check your order carefully before submitting it. Requests to change or cancel an accepted order may not be possible, particularly where production, personalisation or hand-finishing has already begun.

SECTION 7 — PRICES, TAXES AND PAYMENT

Prices are displayed in the currency selected or made available on the website.

Unless expressly stated otherwise, prices shown to consumers in the European Union include applicable VAT. Shipping charges, import duties, customs charges and other applicable costs are shown separately or explained before checkout where possible.

For customers outside the European Union, local import duties, taxes, brokerage charges or customs fees may be payable on arrival. Unless expressly stated otherwise, these charges are not included in the purchase price and are the responsibility of the customer.

The final amount payable will be displayed before you submit the order.

Prices and promotions may change without notice. The price applicable to your purchase is the price displayed when you place the order, subject to the correction of obvious errors.

You agree to provide valid and accurate billing and payment information. Payment must be authorised and completed using one of the payment methods offered at checkout.

We may delay processing or dispatch until payment has been received and verified.

SECTION 8 — PRICING AND TYPOGRAPHICAL ERRORS

We take reasonable care to ensure that prices and product information are correct.

If a product is listed with an obvious pricing, typographical or technical error, we are not obliged to supply it at the incorrect price where you knew or could reasonably have recognised that the information was erroneous.

If such an error affects your order, we will contact you and offer you the option to proceed at the correct price or cancel the order for a full refund.

SECTION 9 — SHIPPING AND DELIVERY

We deliver to the destinations stated on our website. Available shipping methods and charges are displayed during checkout.

Estimated processing and delivery times are provided in our Shipping Policy and, where applicable, on the product page. Delivery times are estimates and may be affected by production requirements, carrier delays, customs procedures, public holidays, weather conditions and other circumstances beyond our reasonable control.

We remain responsible for the product until it has been delivered to you or to a person designated by you, except where you independently arrange a carrier that was not offered by us and applicable law provides otherwise.

You must provide a complete and accurate delivery address. We are not responsible for additional costs or delays caused by incorrect or incomplete information supplied by you.

For oversized, fragile or high-value artworks, special delivery arrangements or additional insurance may be required. Where applicable, we will inform you before dispatch.

Please consult our Shipping Policy for further information:

 SHIPPING POLICY

SECTION 10 — INSPECTION UPON DELIVERY

Please inspect the parcel and product as soon as reasonably possible after delivery.

If the external packaging is visibly damaged, photograph the parcel before opening it. If a product arrives damaged, incomplete or incorrect, contact us promptly at hello@wendybuiter.com and include:

• your order number;
• a description of the issue;
• photographs of the product;
• photographs of the internal and external packaging; and
• photographs of the shipping label where relevant.

Requesting prompt notification helps us investigate the shipment, but it does not remove statutory rights that cannot legally be restricted.

Do not discard damaged packaging until we have confirmed that it is no longer required for the carrier or insurance investigation.

SECTION 11 — RIGHT OF WITHDRAWAL

Consumers who purchase remotely may have a statutory right to withdraw from the purchase without giving a reason, generally within 14 days after receiving the goods.

The right of withdrawal is subject to statutory conditions and exceptions.

The right may not apply, among other situations, to:

• goods made according to the consumer’s specifications;
• clearly personalised goods;
• certain sealed goods after the seal has been broken;
• digital content supplied with the consumer’s express prior consent where the statutory conditions have been met; and
• other products or services excluded under applicable law.

The applicable withdrawal rights, exceptions, return procedure and model withdrawal form are set out in our Refund Policy:

REFUND POLICY

Where there is a conflict between these Terms and mandatory consumer law, mandatory consumer law prevails.

SECTION 12 — RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refund Policy and applicable law.

Products must be returned with reasonable care and, where possible, in their original protective packaging. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

Unless otherwise required by law, the customer bears the direct cost of returning a product when exercising the right of withdrawal.

Made-to-order or personalised goods that fall within a statutory exception may not be returnable merely because the customer has changed their mind.

This does not affect your rights where a product is defective, damaged, incorrectly supplied or otherwise non-conforming.

SECTION 13 — CONFORMITY AND STATUTORY GUARANTEE

We are responsible for delivering products that conform to the purchase agreement and possess the characteristics that you may reasonably expect based on the product description and applicable law.

If a product is defective, damaged or does not conform to the agreement, you may be entitled to repair, replacement, price reduction or termination of the agreement, depending on the circumstances and applicable law.

Nothing in these Terms excludes or limits statutory consumer guarantees.

Normal ageing, expected material changes, damage caused by improper handling, unsuitable environmental conditions, accidents, unauthorised alterations or failure to follow care instructions are not manufacturing defects.

Artworks and frames should be protected from excessive moisture, heat, direct sunlight and abrupt changes in temperature unless specifically stated otherwise.

SECTION 14 — TITLE TO PRODUCTS

Ownership of a product transfers to you only after we have received full payment.

For consumers, the risk of accidental loss or damage normally transfers upon physical delivery to you or a person designated by you, subject to applicable law.

SECTION 15 — INTELLECTUAL PROPERTY

All content made available through the Services—including artworks, images, photographs, illustrations, graphics, videos, text, designs, trademarks, logos, product names, collection names and website layout—is owned by or licensed to Wendy Buiter and is protected by copyright, trademark and other intellectual-property laws.

You may access and use the website only for personal and non-commercial purposes.

Without prior written permission, you may not:

• copy, reproduce or republish website content;
• download or commercially exploit product images;
• create derivative works from artworks or designs;
• manufacture or sell products incorporating our images or designs;
• use our content for machine-learning or artificial-intelligence training;
• scrape, harvest or systematically extract website content;
• remove copyright, signature, watermark or proprietary notices; or
• use Wendy Buiter’s name, logo, artwork or brand in a manner suggesting endorsement or affiliation.

Sharing a webpage through normal social-media functionality is permitted provided the content is not altered and proper attribution and a link to the original page are included.

All rights not expressly granted are reserved.

SECTION 16 — PROHIBITED USES

You may not use the Services:

• for unlawful, fraudulent or malicious purposes;
• to infringe intellectual-property or privacy rights;
• to transmit malware or harmful code;
• to interfere with website security or functionality;
• to obtain unauthorised access to accounts or systems;
• to collect personal data without a lawful basis;
• to send spam or unauthorised commercial communications;
• to impersonate another person or entity;
• to place fraudulent orders or initiate abusive payment disputes;
• to scrape, crawl or systematically extract website data without permission; or
• in any way that may damage Wendy Buiter, Shopify, our customers or third parties.

We may restrict or terminate access where we reasonably believe these provisions have been breached.

SECTION 17 — THIRD-PARTY SERVICES AND LINKS

The Services may include links to, integrations with or functionality provided by third parties, including payment providers, delivery carriers, social-media platforms and Shopify.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites, content or services except to the extent that liability cannot legally be excluded.

Before entering into a transaction with a third party, you should review that party’s applicable terms and policies.

SECTION 18 — SHOPIFY

Our store is hosted by Shopify, which provides the technical e-commerce platform through which the Services are offered.

All sales agreements concluded through our store are entered into directly between you and Wendy Buiter.

Shopify is not the seller of our products and is not responsible for fulfilling orders, determining product quality, providing customer service or resolving product-related claims, except where Shopify separately provides a service directly to you under its own terms.

Your use of certain Shopify functionality may also be subject to Shopify’s applicable terms and privacy documentation.

SECTION 19 — REVIEWS, FEEDBACK AND SUBMISSIONS

Where you submit a review, photograph, comment, suggestion or other content (“Feedback”), you confirm that:

• you have the right to provide it;
• it is accurate and not misleading;
• it does not violate another person’s rights;
• it is not unlawful, defamatory, abusive or obscene; and
• it does not contain malicious code.

You grant us a non-exclusive, worldwide, royalty-free licence to reproduce, publish, display, translate and adapt the Feedback for purposes connected with operating and promoting our business and Services.

This licence does not transfer ownership of your Feedback to us.

Where reasonably possible and appropriate, we may identify you by your first name or social-media handle. Please contact us if you want us to stop using identifiable customer content in future promotional materials, subject to materials already produced or legal retention requirements.

We may remove Feedback that violates these Terms or applicable law.

SECTION 20 — PRIVACY

Our collection and processing of personal data are governed by our Privacy Policy:

PRIVACY POLICY

Because our store is hosted by Shopify and uses third-party providers, personal data may be processed by Shopify and other service providers as described in the Privacy Policy.

SECTION 21 — AVAILABILITY OF THE SERVICES

We aim to keep the website and Services available and secure, but we do not guarantee that they will always be uninterrupted or error-free.

We may temporarily suspend or restrict access for maintenance, updates, security or operational reasons.

We are not liable for temporary unavailability caused by circumstances outside our reasonable control, except where liability cannot legally be excluded.

SECTION 22 — LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

For customers acting in the course of a business or profession, and to the maximum extent permitted by law, our aggregate liability arising from an order is limited to the amount paid for the product giving rise to the claim.

We are not liable for indirect or consequential commercial losses, loss of profit, loss of revenue, loss of business opportunity or loss of data where such limitation is permitted by law.

For consumers, our liability is governed by applicable mandatory consumer law. No provision in these Terms is intended to deprive a consumer of rights that cannot lawfully be waived.

We are not responsible for damage caused by:

• misuse or improper installation;
• failure to follow supplied care instructions;
• exposure to unsuitable environmental conditions;
• unauthorised repair or alteration;
• ordinary wear and ageing; or
• information supplied incorrectly by the customer.

SECTION 23 — FORCE MAJEURE

We are not responsible for delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, epidemics, government measures, industrial disputes, carrier disruption, supply-chain disruption, power failure or telecommunications failure.

Where such an event occurs, we will take reasonable steps to limit its effects and inform affected customers where appropriate.

This clause does not affect statutory rights regarding delayed or non-delivery.

SECTION 24 — INDEMNIFICATION FOR BUSINESS USERS

If you use the Services in the course of a business or profession, you agree to indemnify Wendy Buiter against reasonable third-party claims, losses and costs arising directly from your unlawful use of the Services or material breach of these Terms.

This section does not apply to consumers to the extent that such an indemnity would be unfair or prohibited by law.

SECTION 25 — SEVERABILITY

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be applied to the maximum extent permitted or, where necessary, severed.

The remaining provisions will continue in effect.

SECTION 26 — NO WAIVER

A failure or delay by us in exercising a right under these Terms does not constitute a waiver of that right.

A waiver is effective only if made expressly and in writing.

SECTION 27 — ASSIGNMENT

You may not transfer your rights or obligations under an accepted order without our prior written consent.

We may transfer our rights and obligations as part of a merger, restructuring, sale of business or transfer to an affiliated company, provided this does not reduce mandatory consumer protections.

SECTION 28 — GOVERNING LAW

These Terms and agreements concluded through the Services are governed by Dutch law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections applicable in your country of residence.

Disputes shall be submitted to the competent Dutch court unless mandatory law grants you the right to bring proceedings before another competent court.

Before commencing formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter directly.

SECTION 29 — CHANGES TO THESE TERMS

We may revise these Terms to reflect changes in our Services, business operations or applicable law.

The latest version will be published on this page with the updated revision date.

Changes do not retroactively alter an order already accepted unless required by law or agreed between the parties.

SECTION 30 — COMPLETE AGREEMENT

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement governing your use of the Services and purchases through the website.

Product-specific information presented before checkout forms part of the purchase agreement.

If product-specific terms conflict with these general Terms, the product-specific terms prevail for that product, except where doing so would conflict with mandatory law.

SECTION 31 — CONTACT

Questions about these Terms of Service may be sent to:

Avenue d’élégance B.V., trading as Wendy Buiter
Email: hello@wendybuiter.com
Telephone: +31 (0)6 525 22 113
Registered address: Zalmhaventoren 1, 30316DA Rotterdam
Rotterdam, the Netherlands
Dutch Chamber of Commerce number: 92463436
VAT number: NL866058060B01