Chaque commande est préparée avec le plus grand soin. Nos bijoux et accessoires de mode étant proposés en éditions limitées, veuillez prévoir 5 à 7 jours ouvrés de préparation avant l’expédition. Vous recevrez une notification avec les informations de suivi dès que votre colis sera en route.

Oui, nous livrons dans le monde entier. Que vous soyez à Paris, New York ou Tokyo, votre commande vous parviendra soigneusement emballée, où que vous soyez.

Shipping fees are calculated at checkout based on your location and preferred carrier.

Yes. As soon as your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

Delays can occasionally happen, especially during busy periods or due to customs processing. If your order hasn’t arrived within 10 business days, please reach out to us via hello@wendybuiter.comor WhatsApp at +31 6 52522113, we’re happy to help.

Absolutely. All items are wrapped with elegance. If you'd like to include a personal message, simply leave a note in the “Order Notes” box during checkout.

Though rare, if something isn’t right with your order, please contact us within 3 days of delivery. We’ll ensure it is resolved with care and attention.

Oui. Conformément à la législation européenne sur la protection des consommateurs, vous disposez de 14 jours à compter de la réception de votre commande pour la retourner.

Les articles doivent être inutilisés, non portés et dans leur emballage d’origine. Les cadeaux reçus avec la commande doivent également être retournés.

Simply email us at hello@wendybuiter.com within 14 days of receiving your parcel.

Please include your order number and reason for return. Once approved, we’ll send you the return instructions.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

Once we receive your return in perfect condition, we’ll issue a refund (excluding original shipping fees) within 5 business days.

Yes, exchanges are possible depending on availability. If the item you want is in stock, we’ll happily reserve it once your return has been received.

For orders placed outside the European Union, your parcel may be subject to import duties, taxes, or customs handling fees charged by your local authorities. These costs are not included in your order total and are the responsibility of the buyer.

We do not offer VAT refunds or tax-free shopping directly from our website. However, if your country allows it, you may be eligible to reclaim taxes through your local customs office or tax authority by presenting your order invoice and proof of international shipping.

Unfortunately, no. We are legally required to declare the actual value of the goods and to mark them as merchandise.

Undervaluing a shipment or falsifying customs forms would violate international trade regulations.